FAQs

Frequently asked questions

How long does delivery take?

Orders are processed in 1–2 business days. US standard shipping takes 3–7 business days after dispatch, express 2–4 days.

How much is shipping?

Free standard shipping on US orders over $100. Below that, a flat rate is shown at checkout.

How do I track my order?

You will receive a tracking link by email as soon as your parcel ships. Tracking can take up to 24 hours to show its first scan.

Can I return an item?

Yes — you have 30 days from delivery. Email us with your order number and we will send return instructions. See the Refund Policy.

Do the cameras need a subscription?

Most cameras work without a subscription for live view and motion alerts. Optional cloud storage plans are sold by the manufacturer, not by us.

Do these work with Alexa and Google Home?

Most products we stock support Alexa and/or Google Assistant. Compatibility is listed in each product description.

Do I need a hub?

Wi-Fi cameras, plugs and bulbs usually connect directly to your Wi-Fi with no hub. Some sensors and locks need a hub or bridge, noted on the product page.

Is my payment information safe?

Yes. Payments are processed by Shopify's PCI-compliant checkout. We never see or store your card details.

Something arrived damaged. What now?

Email us within 30 days with a photo. If it is our error or a faulty item, we cover return shipping and send a replacement or refund.

How do I contact you?

Email aseem69501@gmail.com — we reply within 24 hours on business days.