Refund policy

30-day return policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unused, with any tags and in its original packaging. You will also need the order number or proof of purchase.

How to start a return

Email aseem69501@gmail.com with your order number and the reason for the return. We will reply within 24 hours with return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return cannot be accepted.

Return shipping

If the item is defective, damaged, or we shipped the wrong product, we cover return shipping. If you are returning an item because you changed your mind, you are responsible for the return shipping cost.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged or incorrect, so we can evaluate the issue and make it right. Photos of the problem help us resolve it faster.

Non-returnable items

For hygiene and safety reasons we cannot accept returns on used personal-care items, opened earbuds or in-ear headphones, or gift cards. We also cannot accept items that have been used, altered or damaged after delivery.

Exchanges

The fastest way to exchange an item is to return the original and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the credit. Shipping costs are non-refundable unless the return is due to our error.