Shipping policy
Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.
Delivery times within the United States
- Standard shipping: 3–7 business days after dispatch
- Express shipping: 2–4 business days after dispatch
Shipping costs
- Free standard shipping on all US orders over $100
- Orders under $100 are charged a flat rate calculated at checkout
Carriers
We ship with USPS, FedEx and UPS depending on the destination, package size and service selected at checkout.
Tracking
Every order includes tracking. Tracking information is emailed once your parcel leaves the warehouse and may take up to 24 hours to show its first scan with the carrier.
Delays outside our control
Severe weather, carrier backlogs and public holidays can occasionally delay delivery. If your tracking has not updated for more than 5 business days, contact us and we will investigate with the carrier.
Incorrect addresses
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 2 hours of ordering and we will correct it before dispatch. We cannot redirect a parcel once it is in transit.
Lost or damaged parcels
If your parcel arrives damaged or does not arrive at all, contact us within 30 days of the order date and we will arrange a replacement or refund in line with our Refund Policy.